About Passion IT Group
Empowering IT professionals worldwide with industry-leading training, certifications, and career development programs.
Meet Your IT Partner
Start with our philosophy toward IT service management. We believe that there is a better way to conduct IT training: a way not only to train and coach your team, but also to educate and mentor them. This approach recognizes that your ultimate goal is better organizational health. We call this "common sense" service management because we base our work as much on life principles as on IT principles. We don't settle for short-term thinking, and neither should you. That's why we use a proprietary learning model that aligns your IT service with your total business process. Simply put, we bring out your passion for learning when we bring our passion for IT.
Why settle for a consulting firm that treats you as a referral, instead of a friend? Why settle for training when your team can receive an education? Why settle for a consultant when you can work alongside your mentor? Other service management firms consider this radical thinking. To Passion IT, it's just common sense.
- Pursuing the strategy for improvement through the business vision and goals
- Analyzing the data that is needed for improvement
- Storing the findings to evaluate the integrity of the data and operational goals
- Scrutinizing the information and data for accuracy to create improvement
- Illustrating the information gathered through trends and targets, gathering improvement requirements
- Opening the doors by presenting the information and using the information gathered to create an action plan
- Nurturing the growth of IT by implementing improvement and enhancing awareness to the business
- Investigating the overall health of the business and setting meaningful measurements
- Talking about the findings to create a Continual Service Improvement (CSI) environment
PassionIT. Common sense solutions to service management.
Our Team
Meet the dedicated professionals who make it all happen
Scott Todd
CEO
Scott Todd is the CEO of PassionIT Group. He is also an estate investor, entrepreneur, and educator. He helps business owners simplify the complex and...
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Chris Ward
Director of Training
Chris Ward is the Director of Training at PassionIT Group with over 25 years of experience as a trainer and instructor. His areas of expertise span IT...
Ben Cooper
Marketing Manager
Ben Cooper serves as Marketing Manager at PassionIT Group, where he drives brand awareness and lead generation for the company's IT certification trai...
Bryce Eason
IT
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Elaine Palamos
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Gab Cahiwat
Training Coordinator
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Expert Instructors
Learn from certified professionals with extensive real-world experience
Chris Ward
Lead Instructor
Chris Ward has been a trainer and instructor for over 25 years, with expertise in IT service management, project management, governance, and risk. He ...
CERTIFICATIONS
ITIL 4 Master ITILv3 Expert PMP PMI-ACP +3
Denis Esslinger
Senior ITIL Instructor
Denis Esslinger brings over 25 years of IT experience with proven success in both corporate and non-profit organizations. He is a certified ITIL Exper...
CERTIFICATIONS
ITIL Expert ITIL 4 Managing Professional Certified Service Manager
Denis Esslinger on LinkedIn
David Cheatham
Senior ITIL & PMP Instructor
David Cheatham has over 25 years of IT program management experience in the military sector. He manages an ITSM team of consultants providing function...
CERTIFICATIONS
PMP ITIL SOA ITIL OSA ITIL Service Operation +1
Bill Muskopf
Senior ITIL Instructor
Bill Muskopf has over 30 years of IT experience and is a certified ITIL Expert and ITIL 4 Managing Professional. He is accomplished in information gat...
CERTIFICATIONS
ITIL Expert ITIL 4 Managing Professional PMP Agile
Bill Muskopf on LinkedIn
Bill Lipiczky
Security & ITSM Instructor
Bill Lipiczky is an information security and ITIL professional with extensive experience as an IT consultant, author, and technical trainer. He specia...
CERTIFICATIONS
CISSP ITIL 4 Managing Professional ITIL Expert
Bill Lipiczky on LinkedIn
Hillary Rosenfeld
ITIL 4 Instructor
Hillary Rosenfeld is an ITIL 4 Trainer at PassionIT Group specializing in IT service management and training across diverse industries. Her expertise ...
CERTIFICATIONS
ITIL 4 Master ITIL Expert
Hillary Rosenfeld on LinkedIn
Daniel Lowrie
Cybersecurity Instructor
Daniel Lowrie is a cybersecurity subject matter expert with over a decade of experience spanning instructor roles, help-desk support, systems and netw...
CERTIFICATIONS
CompTIA A+ CompTIA Network+ CompTIA Linux+ CompTIA CySA+ +5
Daniel Lowrie on LinkedIn
David Flemming
ITIL Instructor
David Flemming brings expertise in corporate communications and organizational change management to his role as an ITIL instructor at PassionIT Group....
CERTIFICATIONS
ITIL 4 Managing Professional ITIL Foundation
Leslie Landry
ITIL Expert Instructor
Leslie Landry brings over 16 years of experience in IT Service Management, specializing in aligning people, processes, and technology to drive organiz...
CERTIFICATIONS
ITIL Expert ITIL 4 Managing Professional PRINCE2 Practitioner
Leslie Landry on LinkedIn
Edward Gray
ITIL Instructor
Edward Gray is an accredited ITIL instructor at PassionIT Group with extensive experience in IT service management training and consulting. He deliver...
CERTIFICATIONS
ITIL 4 Managing Professional ITIL Foundation
Michelle Alex
ITIL Instructor
Michelle Alex is an accredited ITIL instructor at PassionIT Group, delivering certification training that combines theoretical knowledge with practica...
CERTIFICATIONS
ITIL 4 Managing Professional ITIL Foundation
Ryan Barras
PMP Instructor
Ryan Barras is a project management instructor at PassionIT Group specializing in PMP exam preparation and project management methodologies. He brings...
CERTIFICATIONS
PMP PMI-ACP
William Cook
ITIL Instructor
William Cook is an accredited ITIL instructor at PassionIT Group with deep experience in IT service management training and implementation. He deliver...
CERTIFICATIONS
ITIL 4 Managing Professional ITIL Foundation
Want to Join Our Team?
We're always looking for talented instructors and staff who share our passion for education and professional development.
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